Question 1

Cancellation Policy

Accepted Answer

For Massage Therapy and Life Coaching sessions, we kindly ask for 24 hours’ notice for cancellations. These appointments can be cancelled through Jane App or by email.For Yoga and Breathwork classes, cancellations can be made up to 6 hours before the class start time without charge. Cancellations made within 6 hours of class, or no-shows, will either incur a $15 late cancellation fee or a session redeemed from your plan, which helps support our instructors and allows space for others on the waitlist. Cancellations must be made through our website or email in order to remain valid. For Workshops and Special events, due to limited capacity and the preparation involved, all registrations are non-refundable. If you’re unable to attend, we’re happy to transfer your registration to a future workshop or transfer your spot to another person, provided we’re notified in advance. Workshop cancellations or transfers must be requested through our website or by email so we can ensure everything is updated properly.Thank you for your understanding and for helping us maintain a respectful, well-held space for our community.

Question 2

Late Policy

Accepted Answer

We kindly ask that you arrive a few minutes early for all sessions to allow time to settle in and feel at home in the space.

For private sessions (including massage therapy and life coaching), if you arrive late, your session time may be shortened to respect the next appointment. We understand that unexpected delays can happen and will do our best to accommodate when possible. If you’re running more than 15 minutes late, please let us know so we can discuss the best option. Late arrivals or missed appointments are subject to the full session fee.

For group classes, we ask that you arrive 5–10 minutes early. Mats and props will be set up and ready for you, and arriving early helps maintain a calm, focused environment for everyone. For safety and flow, studio doors close at the scheduled class start time, and late entry is not permitted. If the doors are closed, we’re unable to offer make-up classes or credits.

Question 3

The Best Place to Park

Accepted Answer

We have parking for 9 vehicles in front of the studio and 2 vehicles behind the studio. If you need flexibility to arrive late or leave early, please park alongside the home across from our studio. We strive to keep space between classes to minimize parking congestion.

Question 4

Direct Billing to Insurance

Accepted Answer

We currently offer direct billing to select insurance providers. This allows us to submit claims on your behalf so you only pay any remaining balance at the time of your appointment, depending on your individual plan.

We are also in the process of becoming approved for direct billing with Pacific Blue Cross and Sun Life, and we will update our website once this is finalized.

Many of our healthcare services may be eligible for coverage through extended health plans. If direct billing is not available for your provider or plan, a detailed receipt is provided after each appointment for you to submit for reimbursement. We recommend checking with your insurance provider to confirm your specific coverage.

Question 5

After Purchasing a Membership

Accepted Answer

After purchasing your membership, you can start booking your classes! Simply choose the class dates that work best for you and complete your booking. Your membership package will automatically apply at checkout, so no additional payment is needed. We recommend booking your spots early to make sure you get your preferred times!

Question 6

Props & Mat's Included

Accepted Answer

Yes, we provide all the props you’ll need, including mats, bolsters, and blankets. You’re always welcome to bring your own if you prefer, but everything will be ready for you when you arrive so you can simply settle in and relax!

Sumas Mountain Wellness

Upcoming Events

About Us

FAQ's

Cancellation Policy

Late Policy

The Best Place to Park

Direct Billing to Insurance

After Purchasing a Membership

Props & Mat's Included

Escape, Recharge, Renew.

Join Our Community

Sumas Mountain Wellness

​Upcoming Events

About Us

FAQ's

Cancellation Policy

Late Policy

The Best Place to Park

Direct Billing to Insurance

After Purchasing a Membership

Props & Mat's Included

Escape, Recharge, Renew.

Join Our Community

Upcoming Events